We know the importance of ensuring a fair and prompt settlement of a claim and it is this value that our claims process is built upon.

Knowledgeable and competent service delivered at the time of a claim is paramount, it ensures that we are responsive in gathering critical information required to fully understand the nature and complexity of the claim as well as to provide settlement at the earliest possible stage.

Client satisfaction is our priority throughout the entire duration of the claims process and in order to support this, we aim to deliver the following standards of service to both our clients and brokers:
  • Readily available to discuss and process any new or existing claim
  • Claims can be made by telephone, by email, via our website, by fax or post
  • A fully experienced claims representative from our office specifically assigned to handle your claim and liaise with your insurer on your behalf
  • Complete transparency and regular updates on the progression of the claim
  • Diligently manage all other parties involved with the claim to make the entire process as simple and stress free as possible
  • Full technical expertise as required to handle complex claims